Give feedback on someone else’s letter. After you complete Exercise 15, switch letters with a…

Give feedback on someone else’s letter.

After you complete Exercise 15, switch letters with a partner. Imagine that you’re the business owner receiving this complaint. Use the following form to give feedback to your partner. Circle a rating for each question.

Exercise 15:

Write a complaint letter to a business owner.

Think about a negative customer service experience you had recently. Write a letter to the business owner or the company’s customer service department explaining what happened. Be sure to use a credible tone and specific examples to persuade the owner that your experience is valid. Also find a way to encourage a response from the company. You may ask for reasonable compensation, if appropriate.

 

 

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